Hot on the heels of Australian GW Mail Order taking almost 2 weeks to get the White Dwarf to subscribers, we discovered today that if you order Made To Order prodcuts with anything else in your order, the other products will not come on the day of release, but will come with the Made To Order products!
This would be fine if there was a week turn around, but now we have to wait over a month to get Index Imperialis: Apocrypha - which BTW I saw in store and is super cool!
There is no warning about when ordering Made To Order that your other stuff will be delayed, so when I went into GW this morning to get my book, it was of course not there.
We weren't the only ones caught out mind you.
So is this just Australian GW Mail Order or other places to, and why no warning when ordering? Pretty slack customer service to think the customer wouldn't want the other things before their Made To Order.
This would be fine if there was a week turn around, but now we have to wait over a month to get Index Imperialis: Apocrypha - which BTW I saw in store and is super cool!
There is no warning about when ordering Made To Order that your other stuff will be delayed, so when I went into GW this morning to get my book, it was of course not there.
We weren't the only ones caught out mind you.
So is this just Australian GW Mail Order or other places to, and why no warning when ordering? Pretty slack customer service to think the customer wouldn't want the other things before their Made To Order.
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